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Hero Customer At Starbucks Stops Robbery in Fresno California - Caught On Video. Hero Cregg Jerri, 58, and suspect Ryan Michael Florez, 30, were both stabbed in the struggle for the suspect's knife during a stickup at a Starbucks in Fresno, California on Thursday. Newly released surveillance footage shows the moment a customer takes on an armed robber at a Northwest Fresno Starbucks. It happened just after 5:30 p.m. near Herndon and Golden State Thursday.